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Home Loan Compassionate Care

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What is Home Loan Compassionate Care? Customer Eligibility

Home Loan Compassionate Care is complimentary protection for eligible new and existing CBA Owner Occupied Home Loan customers to support them by paying the minimum required repayment on their home loan for around 12 months if the borrower, their spouse or dependant(s) are medically certified with a terminal illness or pass away.

Customers don’t need to sign up or activate Home Loan Compassionate Care, however to receive any potential benefit, customers may need to make a claim.

Home Loan Compassionate Care provides a basic level of protection and is not a substitute for comprehensive mortgage or life insurance. It is not intended to replace any existing insurances the customer may have.

An insured person is:

  • The Borrower is aged 18-59 (inclusive)
  • The Spouse is aged 18-59 (inclusive) or
  • Their Dependant(s) if aged 18 (inclusive) or under

Eligible CBA Owner Occupied Home Loans include Standard Variable Rate, Fixed Rate and Extra Home Loan.

Home Loan Compassionate Care is not available for:

  • Investment home loans
  • Select Owner Occupied home loans including Viridian Line of Credit, Equity Unlock for Seniors, Commonwealth Portfolio loans and Staff Housing loans (legacy); and non-CommBank branded home loans.

For more information about eligibility, exclusions, limitations, and the full terms and conditions refer to the Compassionate Care Information Booklet available on the website.

 

Home Loan Compassionate Care - Website

Home Loan Compassionate Care - Claims Guide

Home Loan Compassionate Care - Frequently Asked Questions

Home Loan Compassionate Care - ‘No Advice’ Reference Guide

Home Loan Compassionate Care - Claims Forms - Death

Home Loan Compassionate Care - Claims Forms - Terminal Illness