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Key Contacts

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Details Phone Numbers Hours of Operation

CommBank Broker Support Hub

 

  • Option 1: Home Loan policy or scenario enquiries - including loan structuring and product information
  • Option 2: Home Loan application tracking - including Discharge application tracking
  • Option 3: Customer Enquiries Post Settlement - For assistance with post settlement enquiries relating to Home Loan product details, including current LVR, interest rates, interest only period and fixed rate period. Information is only available where you are the current broker noted on the home loan.


Please note this number is for Brokers only and not to be provided to Customers.

13 25 88

 

 
 

  • Option 1: 8:30am - 6:00pm AEDT Monday through Friday

  • Option 2 & 3: 8:30am - 5:15pm Monday through Friday (WA)
    Option 2: 8:30am - 6:00pm Monday through Friday (all other States)


 

Customer Enquiries Post Settlement

  • For assistance with post settlement enquiries relating to Home Loan product details, including current LVR, interest rates, interest only period and fixed rate period

or

  • Updates to your personal details or home loan.
13 22 24
  • 8am to 7pm AEST Monday to Friday
  • 9am to 2 pm AEST Saturday
  • Closed Sunday
  • or Netbank

Home Loan Top Up (Loan Increase)

  • For your customers who require a Home Loan Top Up
13 22 24 (option 2 and then option 1 for new lending)
  • 8am to 9pm AEST any day

 

Other Contacts

Details Phone Numbers Email Address Hours of Operations
Green Loans Customer Enquiries 1800 965 047   9:00am - 5:00pm (Sydney) Monday through Friday
Commission Enquiries - Commission Statement Payments   e-Form  
Connect Enquiries - For assistance with all Connect referrals, how to enrol and status enquiries 02 9841 6555 (Fax only) tpbconnect@cba.com.au  
Commercial Connect Enquiries - for enquiries regarding commercial and asset finance List of Commercial Connect contacts CommercialConnect@cba.com.au  

Speaking Up - Our 'Speak Up' program is a safe platform for employees, brokers, service providers and suppliers to report concerns about unethical behaviour and corruption

Learn more about our 'Speak Up' ProgramGroup Whistleblower Policy and Anti-Bribery and Corruption Policy.

1800 773 258 (free call) or +61 2 9151 9156 (from overseas).
speakup@speakuphotline.com.au  
CommBroker Site Support 1800 240 405   8:30am - 5:30pm (Sydney) Monday through Friday

 

 

CommBank Broker Support Hub

For assistance with home lending enquiries

Lending Services Contacts / Where to Send Your Documents

NSW / ACT
VIC / TAS
QLD
SA
WA
NT