Commonwealth Bank of Australia
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Details Phone Numbers Hours of Operation

CommBank Broker Support Hub

For assistance with home lending enquiries

  • Option 1: Home Loan policy or scenario enquiries - including loan structuring and product information
  • Option 2: Home Loan application tracking - including Discharge application tracking

Please note this number is for Brokers only and not to be provided to Customers.

13 25 88



  • Option 1: 8:30am - 6:00pm AEST Monday through Friday

  • Option 2: 8:30am - 5:15pm Monday through Friday (WA)
    Option 2: 8:30am - 6:00pm Monday through Friday (all other States)


Customer Enquiries Post Settlement

For assistance with post settlement enquiries relating to Home Loan product details, including current LVR, interest rates, interest only period and fixed rate period 

13 22 24  


Other Contacts

Details Phone Numbers Email Address Hours of Operations
Commission Enquiries - Commission Statement Payments   e-Form  
Connect Enquiries - For assistance with all Connect referrals, how to enrol and status enquiries 02 9841 6555 (Fax only)  
Commercial Connect Enquiries - for enquiries regarding commercial and asset finance List of Commercial Connect contacts  

Speaking Up - Our 'Speak Up' program is a safe platform for employees, brokers, service providers and suppliers to report concerns about unethical behaviour and corruption

Learn more about our 'Speak Up' ProgramGroup Whistleblower Policy and Anti-Bribery and Corruption Policy.

188 773 258 (free call) or +61 2 8295 2944 (reverse charge from overseas)  
CommBroker Site Support 1800 240 405   8:30am - 5:30pm (Sydney) Monday through Friday



CommBank Broker Support Hub

For assistance with home lending enquiries

Lending Services Contacts / Where to Send Your Documents