CommBank Broker Support Hub

• Option 1: Home Loan policy or scenario enquiries - including loan structuring and product information
• Option 2: Home Loan application tracking - including Discharge application tracking
• Option 3: Customer Enquiries Post Settlement - For assistance with post settlement enquiries relating to Home Loan product details, including current LVR, interest rates, interest only period and fixed rate period. Information is only available where you are the current broker noted on the home loan.
  

Please note this number is for Brokers only and not to be provided to Customers.

• Option 1: 8:30am - 6:00pm AEDT Monday through Friday
  
  
• Option 2 & 3: 8:30am - 5:15pm Monday through Friday (WA)
  Option 2: 8:30am - 6:00pm Monday through Friday (all other States)

Customer Enquiries Post Settlement

• For assistance with post settlement enquiries relating to Home Loan product details, including current LVR, interest rates, interest only period and fixed rate period

or

• Updates to your personal details or home loan.

• 8am to 7pm AEST Monday to Friday
• 9am to 2 pm AEST Saturday
• Closed Sunday
• or Netbank

Home Loan Top Up (Loan Increase)

• For your customers who require a Home Loan Top Up

• 8am to 9pm AEST any day

Speaking Up - Our 'Speak Up' program is a safe platform for employees, brokers, service providers and suppliers to report concerns about unethical behaviour and corruption

Learn more about our 'Speak Up' Program, Group Whistleblower Policy and Anti-Bribery and Corruption Policy.