Commonwealth Bank of Australia
Online Access
Forgotten your

Security and Privacy

We are committed to keeping secure the personal information you provide to us. We take all reasonable precautions to protect the personal information we hold about you from misuse and loss and from unauthorised access, modification or disclosure.


We have a range of physical and technology policies in place to provide a robust security environment. We ensure the on-going adequacy of these measures by regularly reviewing them.


Our online security measures include, but are not limited to:

  • encrypting data sent from your computer to our systems during Internet transactions and customer access codes transmitted across networks;
  • employing firewalls, intrusion detection systems and virus scanning tools to prevent unauthorised persons and viruses from entering our systems; and
  • using dedicated secure networks or encryption when we transmit electronic data for purposes of outsourcing;
  • scanning documents that can be downloaded for possible viruses.