Commonwealth Bank of Australia
Online Access
Forgotten your
password?

Service Updates

Applications meeting minimum CommBank standards are being processed within the following time frames. The information is a guideline for expected time to assessment as at date of publication. Some applications may be assessed +/- 1 business dayApplications meeting minimum CommBank standards are being processed within the following time frames. The information is a guideline for expected time to assessment as at date of publication. Some applications may be assessed +/- 1 business day
    Service Levels    
  Stage Simple Complex    
  Pre-Assessment 1 day 1 day    
  Credit Assessment 2 days 2 days    
  Home Seeker 2 days 2 days    
  Document Preparation 1 day    
  Certifications 3 days    
  FHOGS 2 days    
  Progress Payments
2 days    
  Construction Set Up
(Commencement Letters)
2 days    
  Fundings 2 days    
               
               
  Applications meeting minimum CommBank standards are being processed within the above time frames. The information is a guideline for expected time to assessment as at date of publication.   
               
  Term Definition    
  Simple PAYG, <=$2M    
  Complex LMI, >80% LVR, Company & Trust, Multiple Entities, $>$2m    
  Day 1 full business day    
  Pre-Assessment Assessment of application to confirm minimum requirements have been met, exceptions will be sent for missing supporting documents    
  Credit Assessment Full credit assessment of application for decision    
  Document Preparation Preparation of Loan Documents ready to be mailed or uploaded to Simply Print    
  Certifications Certification of returned signed Loan Documents. The process of certifying and insuring all signed documents and securities are in order prior to funding or a settlement of a loan.    
  FHOGs Process FHOGs applications for the relevant State Offices of State Revenue across the relevant states where applicable.    
  Progress Payments Progressive drawdowns of building loans at different stages of construction of a dwelling.    
  Fundings Internal drawdown of loans that do not require attendance of a physical settlement.    
Applications meeting minimum CommBank standards are being processed within the following time frames. The information is a guideline for expected time to assessment as at date of publication. Some applications may be assessed +/- 1 business dayApplications meeting minimum CommBank standards are being processed within the following time frames. The information is a guideline for expected time to assessment as at date of publication. Some applications may be assessed +/- 1 business day
SimpleSimple